If you're an active Enterprise License Agreement (ELA) Program participant and experiencing technical issues with geospatial software, please email the Geospatial Support Help Desk at firstname.lastname@example.org with your current contact information and the following details:
- Product name(s) including version number
- Operating system including version information
- A brief description of your issue(s) including attachments showing error/warning messages (if available)
- A brief description of the troubleshooting steps taken
ArcGIS patches and service packs are available on Esri's Patches and Service Packs web page.
Please contact your IT desktop support representative to install any patches you need.